Consumer Support Specialist

Now Hiring for a Consumer Support Specialist with a reputable and growing medical device company in Minneapolis, MN!! This is a hybrid schedule!!

Description:

You are responsible for fielding inbound calls and chats conversation, as well placing outbound calls to prospective patients. This individual is responsible for executing following up on requests for information and providing customer service to potential patients related to company IU Products. 

You will be responsible for some communication with clinicians, sales, and marketing teams to assist potential patient and patients with support and complaint/conflict resolution.

Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.

Qualifications:

2+ years of healthcare customer service experience

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