Job Description
- To assist customers with queries related to their investments, products , features etc via calls and chats and deal with multiple customers
- Acquire required product and process knowledge and keep a track of all the changes
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools and record all customer interactions
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Follow the escalation matrix and SLA to achieve process goals
- Gather customer fee...
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