Contact Center Cloud Architect

Blue Spire is seeking experienced AWS Connect Engineer (6–12 years) to support large-scale enterprise AWS Connect migration and modernization initiatives for our BFSI clients. In this role, you will design and deliver next-generation cloud contact center solutions, participate in architecture discussions, and guide end-to-end implementation across AWS services and integrations.

This is a mid-senior technical role requiring strong hands-on engineering expertise, migration experience, and the ability to lead components of enterprise-scale projects.

Key Responsibilities

AWS Connect Engineering

• Lead and contribute to AWS Connect migrations, including Cisco-to-AWS transition projects.
• Design, build, and optimize AWS Connect call flows, routing profiles, queues, and IVR logic.
• Implement integrations with AWS Lambda, API Gat...