Job Description
About the role
As the Contact Center Manager, you will be responsible for leading and managing a team of customer service professionals to deliver exceptional customer experiences. This full-time position is based in our Pasig City, Metro Manila office. In this pivotal role, you will be integral to driving the strategic direction of our customer contact operations and ensuring the delivery of efficient, high-quality service to our valued members.
What you'll be doing
Oversee the daily operations of the contact center, including scheduling, performance monitoring, and process improvements
Lead, coach, and develop a team of customer service representatives to drive excellence in call handling and first-call resolution
Analyze key performance metrics and implement data-driven strategies to continuously enhance operational efficiency and customer satisfaction
Collaborate cross-functionally with other ...
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