Contact Center Project Manager

Job Title: Contact Center Project Manager Location: Local to DC - Hybrid- Local candidates from the DMV areas are preferred Duration: Long Term Job Description: Seeking an experienced Project Manager to lead the migration of a banking contact center from Genesys Engage to Amazon Connect . The ideal candidate will coordinate cross-functional teams, manage timelines, budgets, and scope, and ensure compliance with banking regulations throughout the migration process. Key Responsibilities: Develop detailed project plans with milestones and deliverables. Coordinate between business stakeholders, technical teams, vendors, and compliance departments. Track project progress, mitigate risks, and manage change requests. Communicate status updates to executive leadership and stakeholders. Ensure all migration activities meet banking security and compliance standards. Conduct post-migration reviews and documentation. Lead planning and execution of migration from Genesys Engage to Amazon Connect Ma...