Job Description
Customer Service Associate – U.S. Support (Voice Process)
We’re looking for an experienced Customer Service Professional to support U.S. consumers through high-quality phone and written interactions.
Experience:
- 5+ years in customer service, preferably in a contact center or B2C environment.
Key Responsibilities:
- Deliver clear, fluent, and professional communication with strong active listening and cultural awareness.
- Provide first-level support for product inquiries, warranty questions, and basic HVAC-related issues (training provided).
- Accurately log cases in Salesforce while multitasking during live calls.
- De-escalate challenging situations and ensure a positive customer experience.
- Prioritize and manage high‑volume inquiries with strong organization and time management.
Skills & Competencies:
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