Contact Center Sr. / Executive

2. Contact Center Sr. / Executive

Position : Contact Center Sr. / Executive Gender : Any No. of Posts : 2

Main Job Tasks and Responsibilities:

Follows up with customer via telephone or email following initial first sales contact and schedule appointments.

Provide information to callers about company services and products.

Manage inquiries and record the requests in given forms, software and web portals (training will be provided for software data entry and web portal data entry).

Manage inquiry sheets in given forms/formats and software.

Should be very much familiar with MS Office and Internet.

Continued product education to better service customer calls.

Skills/Requirements:

One or more years experience of Telesales in a high volume fast, paced environment.

Strong customer service and telesales skills.

Experienced with Web Based Applications and Windows.

Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.

Ability to manage sensitive and critical client information.

Excellent verbal and written communication skills.

Problem solving and decision making skills.

Superior closing skills.

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