Contact Center Technical Associate

Job Summary

The primary role of the position is to service our members, customers and volunteers by providing knowledgeable support in IEEE Products & Services. The incumbent in this role provides prompt and professional high quality service and solutions to clients. They/Them operates within the established metrics and maintains these metrics to provide swift and accurate service at all times. They/Them will assume ownership and accountability for resolution of all inquiries, attend ongoing training to develop job skills, products/services knowledge, and Contact Center skills. They/Them recommends process improvements for optimal service and efficiencies; participate on teams in support of the department objectives and other responsibilities as designated by the department supervisor. This position is under general supervision and will report to a Contact Center Supervisor.

Key Responsibilities

• Provi...