Job Description

Job Title

Technical Support Representative (Full‑Time)

Overview

MCI is a leading tech‑enabled business services company that delivers customer experience (CX) and business process outsourcing (BPO) solutions across a wide range of industries. The Technical Support Representative will provide first‑level technical assistance to customers, troubleshooting hardware, software, and connectivity issues on multiple platforms while ensuring high satisfaction and performance.

Key Responsibilities
  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step‑by‑step solutions and product configurations.
  • Escalate unresolved issues to higher‑level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain current knowledge of products, services, and system...

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