Job Description

Overall Responsibility

Contact center agent are responsible for managing communication between an organization and its customers. They represent the Company and work to make a positive impression with customers to ensure customer satisfaction and loyalty, by responding and providing solutions to customer inquiries through prescribed communication channels for example (not limited to) emails, chat, self-service portal and phone calls.

Job description

  • Receive inbound calls from existing and potential customers to address their concerns.
  • Reply customers’ inquiries concerning product features, services or company information.
  • Researches and analyzes each situation thoroughly to ensure information, recommendation/solutions provided to the customer is accurate, complete and timely.
  • Operate call handling equipment and manage all supported communication channels such as monitors, computer units, CRM tools, phone, emai...

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