Job Description

Contact Centre Associate (Permanent, Full-time)

Location:Remote Position. The successful candidate must reside within 3 hours of our Head Office in Peterborough, ON.


Hours: 40 hours per week, Monday to Saturday


Rate of Pay:Dependent on Experience 


Position Description:


As a Contact Centre Associate, you will:

  • Contribute to the success of the Credit Union by providing member service excellence;

  • Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution;

  • Assist members with routine to complex transactions through a variety of electronic and digital channels and;

  • Recommend products and services that align with a member's needs and that will enhance their financial well-being.

    • Qualifications:

  • High School Diploma or GED Equivalent

  • One year in a Member Services ...

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