Contact Centre Forecasting Analyst

RAC are on the lookout for an experienced Contact Centre Forecasting Analyst to join our Resource Planning function on a permanent basis.

In this role, you will own and manage forecasting activity for our Sales & Service Contact Centre. You’ll develop and maintain complex demand and propensity‑to‑call models that accurately predict customer contact across inbound, outbound, digital and back‑office channels. Your insight will directly support operational performance, cost management, resourcing decisions and long‑term planning.

We offer more than a job. We offer a career with purpose!

As a Forecasting Analyst at RAC, you’ll get benefits that go the extra mile

Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.

Tools to ...