CONTACT CENTRE MANAGER

Winc exists to inspire millions of Australians with smarter, better ways to work and learn. From office, school, facilities, and safety essentials to services like print, marketing, technology, and workspace solutions, Winc offers a wide range of products tailored to our customers’ needs.

ROLE PURPOSE

The Contact Centre Manager is a senior operational leadership role responsible for the performance, engagement, and development of our contact centre, ensuring consistent service delivery, operational efficiency, and a coaching‑led culture.

This is a hands‑on leadership role requiring proven contact‑centre management experience, strong data literacy, and the ability to represent the CX function to senior stakeholders across the business.

b>

• Lead and develop CX Leaders, driving a strong coaching and performance culture.
• Manage performance, escalations, and complex people matters.

Oper...