Job Description

Qualifications

Requirements:

  • Bachelor’s degree or equivalent diploma
  • Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity
  • Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
  • Strategic thinker with strong analytical and problem-solving skills
  • 10+ years of experience in operations, preferably in BPO/ITES industry
  • 7+ years of people management experience, including managing managers, and a strong desire to develop team members
  • Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support
  • Excited to be part of a global operations teams, design effective business ...

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