Job Description

Location: Docklands, VIC
Employment Type: Full-time

Lead, Inspire, and Transform Member Experience

Are you a dynamic leader with a passion for delivering exceptional customer service? We're looking for a Contact Centre Manager to lead high-performing teams and shape the future of our contact centre operations. This is a fast-paced, continuously evolving role where you'll drive strategic outcomes, champion service excellence, and create a culture of engagement and innovation.

What You'll Do
  • Lead and develop Contact Centre teams to achieve service levels and operational goals.
  • Drive a culture of engagement, motivation, and continuous improvement.
  • Oversee multi-channel customer contact operations (Phone, Email, Chat, Correspondence).
  • Build strong relationships with clients and internal stakeholders to ensure service consistency.
  • Implement Service Excellence initiatives to improve quality, performa...

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