Job Description
Are you a seasoned leader in customer care with a passion for operational excellence and supporting vulnerable populations? Randstad Professional is currently seeking an experienced Contact Centre Manager for a permanent, full-time opportunity in Mississauga, Ontario. As a global leader in talent solutions, Randstad connects the best professionals with top-tier employers. Our recruiters are experts in the customer care field and are dedicated to helping you find a role that aligns with your expertise and career ambitions.
In this pivotal customer care leadership role, you will be accountable for the end-to-end operation of a specialized centralized program. You will lead a dedicated team of L1 and L2 agents who provide critical frontline support to individuals. This position requires a delicate balance of technical oversight, high-level customer care strategy, and empathetic leadership.
The Contact Centre Manager is the cornerstone of the Contact Centre, ensuring that...
In this pivotal customer care leadership role, you will be accountable for the end-to-end operation of a specialized centralized program. You will lead a dedicated team of L1 and L2 agents who provide critical frontline support to individuals. This position requires a delicate balance of technical oversight, high-level customer care strategy, and empathetic leadership.
The Contact Centre Manager is the cornerstone of the Contact Centre, ensuring that...
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