Job Description
Job Title: Contact Centre Operator
Location: Rawtenstall and agile
Reports to: Contact Centre Team Leader
Shift Pattern: 4 on 4 off, 12:30-00:00, 19:30-07:00, 12:30-20:30, 12:30-00:00, 14:00-21:30, 17:00-00:00, 17:00-23:00
Summary and Main Purpose:To deal with incoming alarms and telephone calls for the company's Contact Centre including Technology Enabled Care (TEC) call handling and Out-of-Hours (OOH) call handling, and all other ancillary call handling services.
Be the first point of contact for the company's clients. This will involve gathering information, triaging the call and passing the client over to the Emergency Services where appropriate following TSA Guidelines.
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