Job Description
This role is about performance, insight and customer experience.
Client Details
Our client is a regulated PE backed business that's ready for growth, they are fast becoming a leader in their space.
We're looking for a Contact Centre performance expert who understands what good looks like in a fast-paced sales and service environment - someone who can use analytics, operational insight and commercial awareness to shape how the operation works both today and in the future.
Why This Role Stands Out
Brand new position with genuine influence and ownership.
Opportunity to shape how a 500-seat operation performs and evolves.
High visibility with senior leadership.
Full-time onsite in Manchester City Centre - ideal for someone who wants to be embedded within the operation and close to the action.
Description
The Role
As Performance & CX Optimisation Manager, you will take ownership of how performance is measured, understood ...
Client Details
Our client is a regulated PE backed business that's ready for growth, they are fast becoming a leader in their space.
We're looking for a Contact Centre performance expert who understands what good looks like in a fast-paced sales and service environment - someone who can use analytics, operational insight and commercial awareness to shape how the operation works both today and in the future.
Why This Role Stands Out
Brand new position with genuine influence and ownership.
Opportunity to shape how a 500-seat operation performs and evolves.
High visibility with senior leadership.
Full-time onsite in Manchester City Centre - ideal for someone who wants to be embedded within the operation and close to the action.
Description
The Role
As Performance & CX Optimisation Manager, you will take ownership of how performance is measured, understood ...
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