Contact Centre Specialist

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements. 
This role can be located in any of our offices: Melbourne, Sydney, or Brisbane. 

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

 
Join Optus as a Contact Centre Specialist, where you’ll support and develop the core capabilities that power our Contact Centre, voice biometrics, and analytics platforms for Federal Government customers. This role is perfect for someone early in their engineering career who wants exposure to enterprise‑grade customer experience technologies. You’ll triage incidents, support platform configuration, maintain data and reporting pipelines, and grow your expertise across SIP, Genesys, Nuance, Verint, biometrics, SQL, and automation. With mentoring, ve...