Job Description

  • Assist the Customer Service Team through all post settlement phone enquiries
  • Ensure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirements
  • Ensure customers are provided with the highest level of service within company guidelines
  • Ensure that all functions are completed accurately and within service level agreement
  • Responsible in handling customer enquiries relating to Mortgage and Auto products via tools and systems
  • Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards

SELECTION CRITERIA

  • Excellent English communication skills both verbal and written
  • Customer service experience in a high-volume environment (retail experience is acceptable)
  • Demonstrated minimum tenure in previous roles (12 to 14 months)

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