Job Description

Role : Contact Centre Support Executive
Location : Bangalore (onsite)
Working days : 6 days
Experience : 1-2 years in customer support or related roles.
Budget : 3.5 to 4 LPA
Educational Background: Bachelor’s degree in Business Administration, Commerce, or a related fields with Supply chain specialization.
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Key Responsibilities:
1. Implement Support Strategies:
Develop and execute support strategies within the call centre to enhance ticket resolution times and overall efficiency.
2. Align with Organizational Goals:
Ensure that call centre support initiatives align with broader organizational objectives and contribute to the company's success.
3. Data Privacy & Security: Ensure adherence to the company's and client's data privacy and security policies.
4. Monitor and Improve Processes:
Continuously evaluate call centre processes to enhance engagement with clients and stakeholders, implementing improvements as necessary.
5. E...

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