Job Description

Are you an experienced call centre professional who enjoys leading teams and driving performance?

If so, we think you belong here at Connect Hearing as a Contact Centre Team Lead!


What you will do


The Contact Centre Team Lead supports the day-to-day leadership and operational performance of a team of contact centre agents. This role focuses on coaching, real-time call centre support, and ensuring efficient call handling aligned with clinic operations.


This is a remote, home-based role open to applicants across Canada.


Responsibilities

  • Lead, coach, and support contact centre agents to achieve daily and monthly performance targets

  • Monitor inbound and outbound call queues to ensure service level expectations are met

  • Provide real-time guidance, feedback, and escalation support to agents

  • Support onboarding, training reinforcement, and ongoing de...

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