Content Adaptation Supervisor

SNAPSHOT

Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services

POSITION SUMMARY

The Content Services Supervisor is responsible for driving operations ensuring timely, accurate and efficient service delivery based on agreed service level objectives focusing on improving end-user satisfaction. The Content Services Supervisor is responsible for people management, administration, engagement and development aligned with the company's business principles and processes

A day in the life of...

• Drives Efficient Operations
  - Ensures team is aligned with the company's Operational Master Plan (OMP)
  - Responsible in ensuring that all agreed SLAs and KPIs are met
  - Ensures critical roles and activities have backups
  - Drives continuous improvement
  - Drives transition activities
  - Ensure alignment of service delivery with all the guidelines set up for Content Adaptation
  - Run regular ...