Content Creator & Customer Relationship Management

Job Overview

We are seeking a Junior Content Creator for Customer Relationship Management, based in Tiruchirappalli. The role is full-time and requires 1 to 3 years of work experience. The ideal candidate will be responsible for developing engaging content and managing customer relationships to enhance brand presence and client satisfaction.

Qualifications and Skills

• Proven ability to develop and execute a comprehensive content strategy aligned with marketing goals.
• Excellent copywriting skills, ensuring clear, engaging, and error-free content.
• Social Media Marketing (Mandatory skill) expertise for promoting content across platforms effectively.
• Strong content creation skills, including graphics, videos, and written materials (Mandatory skill).
• Customer relationship management skills for maintaining positive client interactions and feedback (Mandatory skill).
• Proficiency in content creation tools like Adobe Creative Suite, Canva, etc. (Mandatory skill).
• Ability to analyze content performance metrics and optimize strategies for better engagement.
• Attention to detail, ensuring all content aligns with brand guidelines and voice.

Roles and Responsibilities

• Create and curate high-quality content for various channels, including social media, blogs, and newsletters.
• Collaborate with the marketing team to develop content strategies that enhance brand visibility.
• Manage and optimize social media profiles to increase engagement and reach.
• Implement customer relationship management strategies to strengthen client interactions and satisfaction.
• Utilize content creation tools to design compelling and visually appealing content.
• Monitor content performance and use analytics to refine and improve strategies.
• Ensure all content aligns with the company's brand identity and tone.
• Stay updated with the latest trends in content marketing and customer relationship management.