Job Description
Description
Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining the Customer Trust Content Management (CTCM) team as a Content Developer.
Key job responsibilities
As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience.
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Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining the Customer Trust Content Management (CTCM) team as a Content Developer.
Key job responsibilities
As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience.
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