Content Developer

ROLE : Content Development Manager

LOCATION : Bangalore / Gurgaon

YEARS OF EXPERIENCE : 3+ Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

* Develop and implement a learning content strategy aligned with business and operational goals.

* Identify training needs based on process changes, client requirements, and performance data, TNA/TNIs

* Plan and manage the content development roadmap and deliver

* Collaborate with operations, quality, HR, and client teams to gather inputs and validate content.

* Ensure team productivity, skill development, and adherence to timelines.

* Oversee t...