Content Moderator - Executive Customer Support – Mandarin Speaker

Job Summary

We are seeking a Mandarin-speaking Content Moderator / Customer Support Executive (Sichuan dialect, Mainland China) to support a leading e-commerce platform. The role involves content moderation, seller and customer support, issue investigation, and escalation , while ensuring platform policy, legal compliance, and service quality standards are met. The ideal candidate is customer‑centric, detail‑oriented, and comfortable working in a fast‑paced e-commerce environment.

Key Responsibilities

Content Moderation & Compliance

• Review and moderate platform content in accordance with policy, legal, and safety standards.
• Ensure content is reviewed within agreed Service Level Agreements (SLAs) and quality benchmarks.
• Escalate complex or high-risk issues to TikTok in accordance with the MSA, SOW, and knowledge base .
• Adapt to policy updates, workflow ch...