Content Moderator Operations Manager

UnifyCX is growing We are looking for an experienced Content Moderator Operations Manager to join our motivated and ambitious team in Barranquilla. Come be one of the pioneers at our newest location

About the Role

The Operations Manager – Content Moderation is responsible for leading the end-to-end operational success of a content moderation program within a U.S.-based BPO environment. This role oversees workforce management, quality, performance, agent wellness, and client satisfaction across multiple teams handling sensitive, graphic, and high-risk content.

Key Responsibilities

Operational Leadership & Performance Management

• Own day-to-day operations of the content moderation program (20–300+ FTE scale depending on contract).
• Lead Team Leads, Trainers, and QA to meet and exceed client KPIs (accuracy, throughput, SLA, AHT, quality, and compliance).
• Conduct daily performance reviews, weekly business reviews, and mon...