Content Moderator Quality Analyst

UnifyCX is growing We are looking for an experienced Content Moderator Quality Analyst to join our motivated and ambitious team in Barranquilla. Come be one of the pioneers at our newest location

About the Role

The Content Moderator Quality Analyst is responsible for evaluating content moderation decisions to ensure accuracy, consistency, policy alignment, and operational excellence. This role analyzes moderation trends, identifies coaching needs, ensures proper application of safety policies, and supports calibration between the BPO and client teams.

The QA plays a critical role in protecting user safety, maintaining policy integrity, and enhancing moderator performance in a high-risk, high-visibility environment.

Key Responsibilities

Quality Auditing & Evaluation

• Conduct daily audits of content moderation cases (text, image, video, audio).
• Score decisions based on client policies, accuracy expectations, sensitivity ...