Content Moderator Team Lead

UnifyCX is growing and we are looking for a
Content Moderator Team
Lead to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location

What Will You Do?
The Content Moderator Team Lead is responsible for overseeing and guiding a team of content moderators to ensure accuracy, efficiency, wellness, and compliance across all Trust & Safety workflows. This role involves managing daily operations, monitoring performance, providing coaching and support, and ensuring content is reviewed according to client policies and internal standards. The Team Lead will play a pivotal role in achieving the team's quality goals and maintaining high operational standards.

Key Responsibilities
Team Leadership & Performance Management

• Supervise a team of Content Moderators, overseeing daily performance, attendance, productivity, and accuracy.
• Conduct weekly 1:1s, delivering coaching, feedback, and perform...