Content Moderator Trainer

UnifyCX is growing We are looking for an experienced Contact Center Trainer to join our motivated and ambitious team in Barranquilla. Come be one of the pioneers at our newest location

About the Role

The Content Moderation Trainer is responsible for delivering onboarding and ongoing training to moderators, team leads, and cross-trained personnel within a Trust & Safety program. This role ensures that all agents fully understand content policies, classification frameworks, workflows, tools, and resiliency best practices required to safely and accurately review sensitive or graphic content.

The Trainer is a critical part of the moderation ecosystem, enabling agents to perform with confidence, accuracy, and emotional preparedness.

Key Responsibilities

Training Program Delivery

• Facilitate new-hire training classes covering moderation tools, content policies, platform rules, safety classifications, workflows, and escalations.
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