Contest Operation Executive

The Contest Operation Executive is responsible for coordinating and supporting the end-to-end execution of academic competitions in Singapore, while also overseeing the daily operations of the customer service function. This role manages a small offshore customer service team based in Batam and ensures timely, accurate, and professional responses to enquiries from schools, parents, and participants across multiple communication channels.

The position requires strong operational coordination skills, structured communication, and the ability to supervise service quality in a fast-paced, deadline-driven environment.

1. Contest Operations & Coordination

• Support end-to-end contest execution, including registration for Singapore schools and private candidates, scheduling, contest material preparation, and post-contest processes such as verification and result announcements
• Coordinate with internal teams on contest requirements, timelines, and deliverable...