Continuous Improvement Lead

Continuous Improvement Lead

Recruiter: QBE Insurance

Time Type: Full time

Work Type: Employee

Purpose: The purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within global and divisional People delivery and project teams. By leveraging expertise in process management and analytical skills, the role aims to drive measurable enhancements in the efficiency, effectiveness, and overall experience of People services.

Responsibilities

• Defines and embeds a standardised process management and continuous improvement framework.
• Leads the adoption of a recognised methodology for process improvement and understanding of the customer journey.
• Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project document...