Continuous Improvement Lead

Role Overview

Are you passionate about driving efficiency, shaping global service delivery, and leading teams through transformation?

PIC Philippines, a Genus company, is looking for a Shared Services Lead to optimise and grow our Shared Service Centre (SSC) — delivering operational excellence and creating lasting business impact. This position is going to report to our Ortigas Office on a hybrid working arrangement.

You Will

• Optimise and enhance shared services performance to deliver best-in-class service.
• Develop and monitor KPIs, SLAs and dashboards to track delivery and identify improvement opportunities.
• Lead activity transitions and process standardisation across global teams.
• Champion continuous improvement, digital enablement and technology adoption.
• Build trusted relationships with stakeholders, driving alignment and value creation.
• Coach and develop SSC professionals to build a high-perfor...