Continuous Improvement Manager

The Continuous Improvement Manager in the Customer Support Division is responsible to lead and develop the newly formed Continuous Improvement Team (CIT), comprising engineers, with the dual mandate of driving operational excellence and building a succession pipeline for the existing Operations & Maintenance (O&M) team at Changi Airport. This role is critical in ensuring long-term sustainability, knowledge transfer, and innovation in support operations. This position reports Senior Manager – Customer Support.

Team Development & Succession Planning

• Recruit, onboard, and mentor a team of six engineers: Operations Engineer, Maintenance Engineer, PLC Engineer, Network Engineer, and Data Analyst/QA.
• Design and implement a structured development program to prepare the CIT team for future O&M leadership roles.
• Facilitate cross-training and job shadowing with the current O&M team to ensure seamless knowledge transfer.

Operational Excell...