Continuous Improvement Manager

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

As the Continuous Improvement Manager, you'll be part of our Americas Supply Chain team as a hybrid employee. The Continuous Improvement Manager is responsible for overseeing and enhancing our Quality, Training, and Reporting team within Customer Care.  This role ensures that the Customer Care team is equipped with engaging training and development opportunities, a robust and meaningful quality program, and data analytics that drive decision making and agent performance.  The...