Job Description
JOB SUMMARY & SCOPE:
Work closely with the Sales Team, Sales Administration Team and directly with customers to provide detailed contract management and administrative support resulting in increased customer service, customer satisfaction and excellent customer experiences.
KEY ACCOUNTABILITIES:
- Provide responsive customer service while administrating sales support.
- Be a problem solver. Provide recommendations and options to help solve problems.
- Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
- Demonstrate knowledge of company’s products and services. (Training will be provided.)
- Provide input to develop a system to manage new and existing maintenance contracts.
- Aid in documenting contracts and inclusion of entitlement information for quotes on renewals.
- Assist w...
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