Contract Coordinator

Responsibilities & Duties

• Customer Inquiries: Manage and respond to customer inquiries via email and phone, coordinating their service requests.
• Information Provision: Supply information regarding accounts, products, and services, ensuring customer interaction.
• Sales Generation: Convert customer inquiries into sales opportunities.
• Fulfillment Issues: Communicate with customers to address any discrepancies in service fulfillment.
• Complaint Resolution: Resolve customer complaints related to billing or services provided.
• Customer Questions: Answer customer queries about the company's services, products, and maintenance procedures.
• Service Coordination: Ensure efficient customer service by coordinating their needs with relevant departments.
• Engineer Allocation: Plan and assign service engineers to jobs, maintaining accurate records and ensuring timely completion.
• Purchasing: Handle purchasing tasks b...