Job Description
**Job Description :**
**Job Title:** **Contract & Invoice Operations Analyst**
**Location: Milan, Italy**
**Contract terms: Permanent**
**About us**
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
**About the team**
The Contract and Invoice Operations Team is the first point of contact for Commercial Sales and Field Sales teams and is responsible for Key Account/National Account level customer and Outlet level customer Agreement and Invoice management and document retention.
The Contract and Invoice Operations Analyst will ensure that Diageo is paying an appropriate amount for contractual obligations through reconciliation of invoices with contracts and evidence of having met obligations (e.g. volume or activation).
The Contract and Invoice Operations Analyst will act as the single point of contact for validating and coding claims for the respective cluster and will be the single point of contact for the Team Leader on Contract and Invoice Operations for the relevant cluster.
You will be expected to interact with different teams within Diageo (Sales, OTC, Credit Control, etc) to research, validate and code invoices as per internal controls requirements.
The role is expected to provide operational and functional support as per the request and instruction from the line manager.
The Contract and Invoice Operations Analyst will also have specific on-going responsibility including but not limited to:
+ Responsible for all Contract and Invoice Operations processes for specific cluster assigned
+ Responsible for quality assurance for the relevant cluster’s Contract & Invoice Operations activities
+ Liaise considerably with cluster sales reps to understand context per payment, payment terms, activation status and appropriate evidence provided
+ Ensure smooth operations and be flexible to support on various other Operational agenda
+ Liaise with OTC shared service center to enable invoice payment
+ Liaise with the Sales on Invoicing related issues.
+ Ensure a 100% Compliance across all the areas of Invoicing and Audits
+ Take ownership and adhere to the KPI’s to ensure timely payments
+ Reporting the Cash on metrics
**What you will bring**
+ Italian mother language and excellent Business English
+ Results oriented, strong drive and urgency
+ Able to work to tight deadlines
+ Awareness of controls and risk management
+ Strong problem identifying and problem-solving skills.
+ Build and sustain excellent relationships with multiple stakeholders
+ Strong SAP and especially advanced Excel skills
+ Experienced in working within shared service centers environment
+ Multi-tasking with precision to accuracy
+ Experience in invoicing operations & Power BI experience is a Plus
**Flexibility**
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.
**Diversity statement**
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
**Worker Type :**
Regular
**Primary Location:**
Milan
**Additional Locations :**
**Job Posting Start Date :**
2025-12-09
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)
**Job Title:** **Contract & Invoice Operations Analyst**
**Location: Milan, Italy**
**Contract terms: Permanent**
**About us**
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
**About the team**
The Contract and Invoice Operations Team is the first point of contact for Commercial Sales and Field Sales teams and is responsible for Key Account/National Account level customer and Outlet level customer Agreement and Invoice management and document retention.
The Contract and Invoice Operations Analyst will ensure that Diageo is paying an appropriate amount for contractual obligations through reconciliation of invoices with contracts and evidence of having met obligations (e.g. volume or activation).
The Contract and Invoice Operations Analyst will act as the single point of contact for validating and coding claims for the respective cluster and will be the single point of contact for the Team Leader on Contract and Invoice Operations for the relevant cluster.
You will be expected to interact with different teams within Diageo (Sales, OTC, Credit Control, etc) to research, validate and code invoices as per internal controls requirements.
The role is expected to provide operational and functional support as per the request and instruction from the line manager.
The Contract and Invoice Operations Analyst will also have specific on-going responsibility including but not limited to:
+ Responsible for all Contract and Invoice Operations processes for specific cluster assigned
+ Responsible for quality assurance for the relevant cluster’s Contract & Invoice Operations activities
+ Liaise considerably with cluster sales reps to understand context per payment, payment terms, activation status and appropriate evidence provided
+ Ensure smooth operations and be flexible to support on various other Operational agenda
+ Liaise with OTC shared service center to enable invoice payment
+ Liaise with the Sales on Invoicing related issues.
+ Ensure a 100% Compliance across all the areas of Invoicing and Audits
+ Take ownership and adhere to the KPI’s to ensure timely payments
+ Reporting the Cash on metrics
**What you will bring**
+ Italian mother language and excellent Business English
+ Results oriented, strong drive and urgency
+ Able to work to tight deadlines
+ Awareness of controls and risk management
+ Strong problem identifying and problem-solving skills.
+ Build and sustain excellent relationships with multiple stakeholders
+ Strong SAP and especially advanced Excel skills
+ Experienced in working within shared service centers environment
+ Multi-tasking with precision to accuracy
+ Experience in invoicing operations & Power BI experience is a Plus
**Flexibility**
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.
**Diversity statement**
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
**Worker Type :**
Regular
**Primary Location:**
Milan
**Additional Locations :**
**Job Posting Start Date :**
2025-12-09
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)
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