Contract Policy Servicing Manager

Jobs Responsibilities

• Support the full policy servicing function for life insurance including processing customer service requests
• Lead and guide the policy servicing team while being accountable for performance delivery against SLAs and turnaround targets
• Uphold regulatory compliance and internal policy standards across all servicing and premium management processes
• Act as subject matter expert for policy servicing and premium management during product launches and system enhancements
• Review and streamline servicing workflows
• Handle complex service issues and customer complaints; engage stakeholders to drive fair outcomes and proper resolution
• Review and sign off business requirements; perform UAT; liaise with external partners for operational matters including system migrations

Job Requirements

• Experience in life / investment linked policy servicing is a must
• Experience in projects...