Contract Support Coord

Provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams.

• Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system.
• Resolves requests for basic software support. Escalates requests requiring greater level of expertise.
• Performs security and data reviews to ensure compliance with established policies and procedures.
• Supports client and internal projects as directed by supervisor.
• Provides input into process improvement efforts based on client incidents.
• Performs other ...