Job Description
Key Responsibilities:
* Providing support to the client and answer calls and emails in a professional and timely manner
* Determine the nature, priority of faults based on information provided by the client
* Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
* Managing the supply chain and drive them to attend within required SLA's
* Driving the engineering team to attend to all callouts within required SLA's
* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
* Raise and assign work orders to relevant resources
* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
* Monitoring calls received from the customer through to call completion and updating record...
* Providing support to the client and answer calls and emails in a professional and timely manner
* Determine the nature, priority of faults based on information provided by the client
* Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
* Managing the supply chain and drive them to attend within required SLA's
* Driving the engineering team to attend to all callouts within required SLA's
* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
* Raise and assign work orders to relevant resources
* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
* Monitoring calls received from the customer through to call completion and updating record...
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