Contracts Engineer

Job Description

This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with partners to ensure the customers' requirements are met in full. Ensure that the customer is kept always up-to-updated on order developments whilst managing any issues in a proactive manner.

Reporting to the Customers Service Manager, in this role you will work with other departments and suppliers to effectively prioritize and expedite orders through to production release and with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.

In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, dilig...