Control Centre Agent

Key Responsibilities

• Work as an Agent in the Global Control Centre under a shift schedule 24/7
• Works under guidance of senior positions.
• Perform remote 1st level alarm resets based on defined handling instructions.
• Processing and solving of 1st level customer requests according to defined handling instructions.
• Support in scheduling service technicians as well as ordering and dispatching spare parts.

Experience & Background

• Min. 1-year experience as a call center agent or comparable position.
• Good communication skills with profound English skills (spoken and written) are a must.
• Polite and service-oriented working style.
• Willingness to work in a 24/7 shift schedule.
• Basic Knowledge of SAP will be an advantage, but not mandatory.

Education

• Bachelors in Electrical/Electronic Engineering or equivalent technical background.
• Excellent English language skills.
• Experience in the wind energy industry is an advantage, but not mandatory.
• Candidates with relevant skills and a strong willingness to learn are also encouraged to apply.

What Were Looking For

• Adaptable to change.
• Demonstrates flexibility and efficiency in handling multiple tasks simultaneously in a fast-paced environment.
• Ability to work in 24/7 working environment with different shifts.
• Member of global teams, ability to work with team.
• Good comprehensive skills.
• Good Communication Skills.