Job Description

3 Month Contract With A Local Authority


Job Purpose

The Control Centre Operator will:

  • Receive and respond to a range of calls, including emergency and priority calls from vulnerable or elderly customers.

  • Manage and co-ordinate support services for both council employees and customers.

  • Ensure efficient, safe, and high-quality customer service in all interactions.


Duties and Responsibilities

  • Deliver services across multiple channels, including making outbound and receiving inbound welfare calls to vulnerable or elderly customers.

  • Under...

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