Control Centre Operator

Description

Our local government clients in Cardiff, Wales, are recruiting for a Control Centre Operator. This role offers an excellent opportunity to develop skills in emergency response and customer service, with potential for extension or progression within the local government sector based on performance and organisational needs.

Responsibility

To deliver services to customers across various areas, including handling welfare calls from vulnerable or elderly customers, and to work closely with colleagues within the Control Centre and other service teams, fostering a sense of teamwork and shared purpose to ensure the highest levels of call resolution and customer satisfaction.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Relevant qualification, or demonstrable experience in a similar role
• Advanced – Microsoft ...