Job Description

Job description

ob Title: Control Room Operator

Pay Rate: £ p/h

Shift Pattern: 4 on 4 off, 6pm-6am (permanent nights)

Job Description:

Job Objectives:

  • Responding to alarms in a timely and accurate manner
  • Customer service and good knowledge of Microsoft applications
  • Hit Daily KPIs
  • Individual KPIs
  • Incident reporting on alarms

    • Main Duties:

  • Managing incoming and outbound calls in an timely and efficient manner
  • Placing clients sites on test for alarm systems, I,e - Fire Alarm Testing
  • Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
  • Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
  • Ensuring correct procedures processes are adhered to.
  • Working as part of a ...

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