Control Room Operator

Overview

Position scope: The role is centered on ensuring the functionality of studios and products while maintaining game standards in line with company SLAs. Key responsibilities include training new team members, evaluating staff performance, and actively contributing to the company's development through collaboration and process improvements. The supervisor addresses operational incidents promptly, assists the Shift Manager, and maintains effective communication across departments. Additionally, the role involves documenting team performance and challenges, ensuring compliance with company standards, and supporting efforts for ISO standardization and certification.

Responsibilities

• Supervise and verify the operational activities as per the Activity Organization Matrix;
• Ensure the functionality of the studios;
• Respect and maintain the game standards imposed by the company;
• Acknowledge the table calls and solving them so tha...