Control Tower Specialist (Export/Import Coordinator)

Your tasks

• Daily Business: As a Control Tower Specialist, you will be responsible for import and export processing worldwide. You will ensure smooth operations and coordinate all logistical processes from order acceptance to delivery.
• Tracking & Trace: You monitor and track all shipments using modern tracking tools, keep customers informed about shipment status, and take proactive action in case of deviations or delays to ensure on-time delivery.
• Customer Focus: As the main point of contact for our customers, you are responsible for daily operations as well as order intake and processing. You handle customer inquiries and issues to ensure a high level of service quality and maintain strong customer relationships.
• Escalation Management: You will act as an interface between customers ...