Job Description


KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune and Managed Service Providers (MSP) across a wide variety of industries. 
Job Title: Conversational Designer

Location: Onsite (USA) Providence, Rhode Island (hybrid – monthly travel)

Duration: Months

Key Requirements

  • Deep knowledge in IVR implementations
  • Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
  • Design conversational flows, wireframes, and mockups for new and existing interactions across a variety of channels (chatbots, IVR, voice)
  • Advocate for the customer through human-centered research methodologies
  • Create new guidelines, best practices and build a st...

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